Job Description
Join a High-Growth Team in the Heart of Seattle!
Apex Data Systems is looking for driven individuals to join our night shift customer support team. We are proud to offer comprehensive training programs for candidates with no prior experience, ensuring you have the tools and knowledge to succeed.
As a Customer Support Specialist, you will be the first point of contact for our clients, resolving technical issues and providing exceptional service. We value work-life balance and offer a supportive environment for career advancement.
Why Apply?
- Training Provided: No prior experience needed. We provide full product and process training.
- Night Shift Hours: 11:00 PM - 7:00 AM (Enjoy your days off during peak traffic hours!)
- Modern Facilities: Located in the iconic downtown Seattle skyline.
- Career Growth: Clear pathways to Team Lead and Management roles.
If you are a self-starter with a passion for helping others, we want to hear from you.
Responsibilities
- Assist customers via phone, email, and live chat during the night shift.
- Diagnose and troubleshoot technical issues using our internal knowledge base.
- Document all customer interactions and resolutions in our CRM system.
- Escalate complex issues to senior support staff when necessary.
- Maintain a professional and empathetic demeanor during high-volume periods.
- Participate in daily shift handovers and team meetings.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work night shifts (11 PM - 7 AM) on a rotating schedule.
- Basic computer literacy and typing skills (35+ wpm).
- Strong problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.