Job Description
Are you seeking a dynamic career in Charlotte, NC, with growth potential and flexible weekend hours? Charlotte Connect Solutions is currently hiring dedicated Customer Service Representatives for our high-volume support center.
We believe in investing in our team. That’s why we offer comprehensive, paid training to ensure you have the skills and confidence to succeed. Whether you are looking for your first job or a career change, our weekend shift program is designed to fit your lifestyle while offering competitive pay.
Why Join Us?
- Paid Training Program: No experience required; we teach you everything you need to know.
- Weekend Flexibility: Enjoy your weekdays free with our reliable weekend schedules.
- Competitive Compensation: Earn $18.00 - $24.00 per hour based on performance.
- Professional Growth: Clear pathways to advancement within the company.
Don't let a lack of experience hold you back. Take the first step toward a rewarding career today.
Responsibilities
- Assist customers with inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Follow standard operating procedures and company policies during all interactions.
- Document customer interactions and account information accurately in our CRM systems.
- Collaborate with team leads to improve service quality and learn new processes during training.
- Meet daily and weekly performance metrics regarding call volume and quality assurance.
Qualifications
- High School Diploma or GED is required.
- Reliable access to a high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Basic computer proficiency (typing speed of 35+ WPM is a plus).
- A positive attitude and a willingness to learn new systems.