Job Description
We are seeking enthusiastic and motivated individuals to join our dynamic team in San Diego as Customer Support Representatives. If you are looking for a career with growth potential and are ready to start immediately, we want to hear from you.
At Pacific Horizon Solutions, we pride ourselves on excellence in service and employee development. We provide a comprehensive paid training program to equip you with the skills needed to succeed. No prior experience is necessary; we are looking for the right attitude and work ethic.
Why Join Us?
- Competitive Pay: $18 - $24 per hour based on experience.
- Paid Training: Learn from industry experts with no cost to you.
- Immediate Hire: Start your career as soon as this week.
- Career Growth: Clear pathways to management and specialized roles.
Don't let this opportunity pass you by. Apply today to begin your journey in the tech industry!
Responsibilities
- Provide exceptional customer service via phone, email, and chat support.
- Assist customers in resolving technical issues and product inquiries.
- Document all customer interactions and account updates accurately.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of knowledge regarding company products and services.
- Meet daily and weekly performance metrics and KPIs.
- Contribute to a positive team environment and share best practices.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and home office setup (for remote candidates).
- Aptitude for learning new software and processes quickly.
- Must be authorized to work in the United States.