Job Description
Are you looking to kickstart your career in the vibrant city of Nashville? Nashville Talent Connect is actively seeking a motivated Customer Support Representative to join our dynamic team. We offer a fantastic opportunity for individuals with zero experience who are eager to learn and grow in a fast-paced, high-converting environment. We believe in promoting from within and providing comprehensive training for all new hires.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier assistance. This is a full-time position with immediate availability for the right candidate.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with empathy and professionalism.
- Resolve product and service issues by clarifying the customer's request and troubleshooting basic technical problems.
- Update customer records in the CRM database accurately and efficiently.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction scores.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills with a focus on clarity.
- Basic computer proficiency and fast typing skills (40+ wpm).
- Reliable high-speed internet connection and a quiet home workspace.
- A positive attitude, resilience, and a willingness to learn new systems quickly.
- Availability to work flexible hours, including evenings and weekends as needed.