Job Description
Launch your career tomorrow with our comprehensive training program! Nexus Solutions Group is seeking motivated individuals for immediate full-time Customer Service Specialist positions in Austin, TX. No experience necessary—we provide paid training on industry-leading platforms, CRM systems, and communication techniques. Join our dynamic team where your growth is our priority, with opportunities for advancement into team leadership or specialized roles. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success.
Why Apply Today?
- Start within 48 hours of application approval
- 4 weeks of paid hands-on training
- Clear career progression path
- Modern downtown Austin location
- Health, dental, and vision benefits included
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve customer inquiries using our proprietary knowledge base
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Maintain compliance with company security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite
- Adaptability to fast-paced changing priorities
- Positive attitude and service-oriented mindset
- Must pass background check and drug screen
- Reliable transportation to downtown Austin office