Job Description
Join our dynamic team in Charlotte as a Customer Service Specialist! We're urgently hiring motivated individuals who thrive in fast-paced environments. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, health benefits, career growth opportunities, and a supportive culture where your contributions are valued. Perfect for career changers or recent graduates looking to launch their professional journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using our CRM system
- Process orders and maintain accurate customer records
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Complete training modules and certification requirements
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and basic tech tools
- Strong problem-solving abilities and patience
- Willingness to learn and adapt to new systems
- Ability to work flexible shifts (including weekends)
- Positive attitude and teamwork mindset
- Passion for helping others succeed