Job Description
Join our award-winning team as a Customer Service Specialist! We're seeking motivated individuals in Indianapolis, IN with no prior experience. We provide comprehensive paid training to launch your career in customer support. Enjoy competitive pay, benefits, and growth opportunities in a dynamic environment.
Our 8-week paid training program includes:
- Hands-on CRM software mastery
- Conflict resolution techniques
- Product knowledge certification
- Performance-based incentives
After training, you'll handle inbound/outbound calls, resolve inquiries, and maintain client relationships. We promote 85% of trainees to senior roles within 12 months.
Responsibilities
- Manage 50-75 daily customer interactions via phone/email/chat
- Resolve billing, technical, and service issues with first-call resolution
- Document cases in Salesforce CRM with 99% accuracy
- Meet/exceed monthly KPIs: CSAT >92%, AHT <4:30
- Collaborate with tech teams for complex escalations
- Participate in monthly improvement workshops
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero prior experience required
- Strong typing skills (40+ WPM)
- Basic computer literacy (MS Office suite)
- Clear communication in English (written/spoken)
- Reliable transportation to downtown office
- Flexible availability (weekends/occasional holidays)
- Background check required post-hire