Job Description
Join our award-winning customer service team as a Customer Service Representative with comprehensive training provided! We're seeking motivated individuals in Manchester to deliver exceptional client experiences while developing valuable professional skills. No prior experience required – we invest in your growth through our structured 4-week paid training program covering communication techniques, product knowledge, and CRM systems.
Why Choose Us?
- Industry-leading onboarding program with mentorship
- Career progression opportunities to team leadership
- Modern office in Manchester city centre
- Comprehensive benefits package including private healthcare
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using company protocols
- Document interactions accurately in Salesforce CRM
- Collaborate with cross-functional teams for complex cases
- Meet monthly performance metrics for satisfaction and resolution
- Participate in ongoing skill development workshops
- Contribute to process improvement initiatives
Qualifications
- GCSEs or equivalent in English and Maths
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Strong problem-solving aptitude
- Willingness to learn new technologies
- Positive attitude and team player mentality
- UK work authorization required