Job Description
Join our award-winning team at Nexus Solutions Inc. as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals in Oklahoma City who thrive in dynamic environments and are eager to grow professionally. No prior experience required – we provide all the tools and mentorship needed to succeed.
What We Offer:
- 4-week paid training program covering industry-leading CRM systems
- Clear career advancement path to senior roles or specialist positions
- Comprehensive benefits package including health insurance and 401(k)
- Modern downtown office with flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary troubleshooting protocols
- Document interactions in Salesforce CRM with precision and detail
- Collaborate with technical support teams for complex escalations
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office Suite
- Ability to type 40+ WPM with high accuracy
- Customer-focused mindset with patience and empathy
- Must pass background check and drug screening
- Flexible availability for rotational shifts