Job Description
Join Chicago's fastest-growing customer service team with paid comprehensive training! No prior experience required – we invest in your success. As a Customer Service Representative, you'll be the face of our innovative tech solutions company, resolving inquiries with empathy and professionalism. Enjoy a collaborative culture, competitive compensation, and clear growth paths into senior roles. Training starts immediately – your journey to a rewarding career begins now!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues using proprietary CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and customer-first mindset
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience a plus but not required
- Valid work authorization in the United States