Job Description
Join our dynamic team in Jacksonville with paid training! We're urgently hiring motivated individuals for our customer service division. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, career advancement opportunities, and a supportive work environment in downtown Jacksonville.
Our 6-week paid training program covers industry-leading customer service techniques, CRM software proficiency, and conflict resolution strategies. After training, you'll handle inbound customer inquiries, resolve issues efficiently, and contribute to our award-winning customer satisfaction standards.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries and complaints with empathy and professionalism
- Document interactions accurately in Salesforce CRM system
- Meet and exceed monthly performance metrics (CSAT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency (typing 30+ WPM)
- Pass background check and drug screen
- Must be available to start training immediately
- Positive attitude and willingness to learn