Job Description
Join our dynamic team in Boston and kickstart your career with comprehensive training! We're urgently hiring motivated individuals for our Customer Service Representative role. No prior experience required – we provide paid training to ensure your success. Enjoy competitive benefits, flexible scheduling, and a supportive work environment in the heart of Boston. Apply today and grow with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Availability for flexible shifts including weekends
- Authorization to work in the United States