Job Description
Join our award-winning team in Columbus as a Customer Service Representative! We offer comprehensive paid training and career advancement opportunities for motivated individuals. No prior experience required – we provide all the tools you need to succeed in a dynamic, supportive environment. Enjoy competitive benefits, flexible scheduling options, and a vibrant workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using proprietary CRM systems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude and commitment to customer satisfaction
- Valid Ohio driver's license (for occasional off-site duties)