Job Description
Welcome to Horizon Support Solutions, a leading provider of client support services. We are seeking enthusiastic and motivated individuals to join our growing team in Kansas City. This is an outstanding opportunity for candidates looking for no experience jobs with the flexibility of a weekly pay schedule.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the best possible support. We provide comprehensive training, so you don't need prior experience—just a great attitude and a willingness to learn. Join us and take the first step toward a stable, rewarding career today.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction rates.
- Process orders, returns, and account updates accurately in our internal systems.
- Build rapport with customers to ensure long-term loyalty to the brand.
- Document all customer interactions and feedback in the CRM database.
- Collaborate with team leads to improve service processes and resolve complex escalations.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or GED required.
- Basic computer skills and proficiency with typing.
- Strong verbal communication skills and a clear speaking voice.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace if working remotely.
- Must be legally authorized to work in the United States.
- No prior customer service experience is necessary; we provide paid training.