Job Description
Join Our Growing Team in New York City!
Are you looking for an exciting entry-level opportunity to launch your career in the vibrant tech industry? Apex Digital Solutions is currently seeking enthusiastic, motivated individuals to join our Customer Support team. We value potential and attitude over experience, making this the perfect role for recent graduates or career switchers looking for a fresh start.
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring a world-class experience. We offer comprehensive training, mentorship, and a clear path for internal advancement.
Why You'll Love Working Here:
- Competitive hourly rate with performance bonuses.
- Full health, dental, and vision insurance from day one.
- Generous paid time off and holiday schedule.
- Modern, collaborative office environment in Midtown Manhattan.
- Free on-site amenities and career development programs.
Don't let a lack of experience hold you back. If you have a strong work ethic and a passion for helping people, we want to hear from you!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account troubleshooting, and order tracking.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the technical support team to escalate complex issues and find effective solutions.
- Identify opportunities to upsell products or services to existing clients.
- Participate in ongoing training sessions to improve product knowledge and soft skills.
- Build long-term relationships with clients to ensure high retention rates.
Qualifications
- High school diploma or GED is required; associate's or bachelor's degree preferred but not mandatory.
- Excellent verbal and written communication skills with a native-like command of English.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency (typing speed of 35+ WPM recommended).
- The ability to work in a fast-paced, dynamic environment.
- Must be authorized to work in the United States.
- Reliable internet connection and a dedicated workspace if working remotely.