Job Description
Are you looking for a rewarding career with immediate opportunities for growth?
Horizon Customer Solutions is currently seeking enthusiastic and reliable individuals to join our dynamic team in Long Beach, CA. We pride ourselves on offering no experience necessary roles with comprehensive on-the-job training. If you are a motivated self-starter ready to launch your career in customer service, we want to meet you!
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support. We offer a supportive work environment, competitive pay, and clear pathways for advancement.
Responsibilities
- Handle Inquiries: Answer incoming customer calls and emails professionally and efficiently.
- Resolve Issues: Troubleshoot customer concerns and provide effective solutions to ensure satisfaction.
- Process Transactions: Accurately input and update customer data and account information using our CRM systems.
- Build Relationships: Engage with customers to understand their needs and advocate for them within the company.
- Team Collaboration: Work closely with supervisors and team members to meet daily and monthly performance goals.
- Training: Participate in ongoing training sessions to enhance product knowledge and service skills.
Qualifications
- Education: High school diploma or GED equivalent.
- Experience: No prior customer service experience required; we provide the training.
- Communication: Excellent verbal and written communication skills.
- Attitude: Positive attitude, patience, and a strong desire to help others.
- Availability: Ability to work flexible hours, including weekends and holidays as needed.
- Technical: Basic computer literacy and typing skills.