Job Description
Are you looking to launch a rewarding career in customer service? Apex Solutions Group is currently seeking dedicated individuals for our Customer Service Representative position in Jacksonville, FL. We pride ourselves on being an equal opportunity employer that values talent over experience. If you have a positive attitude and a drive to succeed, we want to hear from you. We offer comprehensive training and a supportive environment to help you grow professionally.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full benefits package including medical, dental, and vision insurance.
- Paid training and clear career advancement pathways.
- A collaborative and inclusive workplace culture.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide excellent service.
- Process orders, returns, and exchanges accurately and efficiently.
- Document customer interactions and account information in our CRM system.
- Collaborate with team members to ensure a seamless customer experience.
- Identify and escalate complex issues to the management team when necessary.
- Stay updated on company products and services to provide informed answers.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Ability to multitask and work well in a fast-paced environment.
- Basic computer proficiency and typing skills.
- Willingness to learn and adapt to new systems and procedures.