Job Description
Launch Your Career with Immediate Impact.
Are you looking for a dynamic role where you can start making a difference today? IndyTech Solutions is seeking enthusiastic Customer Service Representatives in Indianapolis to join our high-performance team. We are actively hiring for immediate start dates and do not require prior experience—just a hunger to learn and grow. We provide comprehensive on-the-job training, state-of-the-art technology support, and a clear trajectory for career advancement.
We value attitude over experience. If you possess strong communication skills and a desire to work in a supportive, modern environment, we want to meet you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Utilize CRM software to log interactions, update customer records, and track issue resolution.
- Collaborate with the technical support team to diagnose product issues and provide accurate solutions.
- Identify opportunities to upsell services and improve the overall customer experience.
- Adhere to company protocols and maintain a professional demeanor in high-volume scenarios.
Qualifications
- High School Diploma or GED equivalent (Associate's degree preferred but not required).
- Basic computer proficiency and ability to navigate web browsers and internal software.
- Strong verbal and written communication skills with an emphasis on empathy and clarity.
- Reliable internet connection and a quiet workspace if remote/hybrid.
- Ability to work flexible shifts, including weekends and evenings as needed.