Job Description
Ready to launch your career in customer service? We are seeking enthusiastic individuals to join our team as Call Center Agents in Fort Wayne, Indiana.
At Apex Contact Solutions, we believe in developing talent. If you have excellent communication skills and a desire to help others, this is the perfect opportunity for you. We offer comprehensive paid training, a supportive work environment, and a clear path for advancement.
Why Join Us?
- Competitive hourly pay starting at $18.00
- Full benefits package (Health, Dental, Vision)
- Paid training and mentorship programs
- Opportunities for overtime and bonuses
Take the first step towards a rewarding career today!
Responsibilities
- Manage Inquiries: Professionally answer incoming calls and emails from customers regarding products and services.
- Resolve Issues: Investigate and troubleshoot customer complaints to provide effective and timely resolutions.
- Process Transactions: Accurately process orders, returns, and account updates within our CRM system.
- Information Dissemination: Provide detailed information about company policies, pricing, and product features.
- Record Keeping: Maintain accurate and up-to-date records of all customer interactions and transactions.
- Feedback Collection: Gather and relay customer feedback to management to help improve service quality.
- Team Support: Collaborate with team leads to meet daily performance goals and KPIs.
Qualifications
- No Experience Necessary: Previous customer service experience is a plus but not required; full training provided.
- Education: High school diploma or GED equivalent is required.
- Communication Skills: Strong verbal communication skills with a clear and friendly speaking voice.
- Computer Literacy: Basic proficiency with computers and typing is required.
- Reliability: Must be punctual and able to work a flexible schedule, including weekends and holidays.
- Problem Solving: Ability to think critically and remain calm under pressure while solving customer issues.