Job Description
Are you looking for a new opportunity in Detroit, Michigan?
Apex Support Solutions is currently seeking motivated individuals to join our dynamic team as Customer Service Representatives. We offer comprehensive training and a supportive environment, making this the perfect entry-level role for those with no prior experience.
Take the next step in your career today. Apply now and start your journey with us!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while adhering to company guidelines and scripts.
- Accurately document customer interactions and transaction details in the CRM system.
- Assist customers with product information, troubleshooting, and account inquiries.
- Collaborate with team members to ensure high service standards are met.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills.
- Strong communication skills and the ability to listen actively.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible shifts, including weekends and holidays.
- Enthusiasm to learn new processes and adapt to a fast-paced environment.