Job Description
Are you looking for a rewarding career with a competitive salary and paid training? Horizon Support Services is hiring Customer Service Representatives for our night shift team in Columbus, Ohio. We offer a comprehensive training program designed to get you up to speed quickly, regardless of your background.
Why Join Us?
- Paid Training: No experience required. We invest in your growth.
- Flexible Schedules: Dedicated night shift hours.
- Competitive Pay: Starting at $16.00/hr with opportunities for advancement.
As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency.
Responsibilities
- Answer high-volume inbound and outbound customer calls with a focus on night shift support.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Process orders, returns, and account updates accurately.
- Document all customer interactions in our CRM system.
- Collaborate with the support team to improve service quality.
- Meet daily and monthly performance metrics.
Qualifications
- High school diploma or GED equivalent.
- Ability to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong verbal communication and active listening skills.
- Reliable internet connection and home office setup if remote.
- Basic computer proficiency and typing skills.
- A positive attitude and willingness to learn.