Job Description
Join Our Team – Start Tomorrow!
TechNova Solutions is currently seeking motivated and reliable individuals to join our Customer Support team in Georgia. We are looking for candidates eager to launch their career in a fast-paced environment with immediate start dates available.
As an Entry-Level Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support. We offer comprehensive training and a clear path for professional growth.
Why Apply?
- Immediate Start: Don't wait weeks to begin your career. Start as early as tomorrow.
- No Experience Required: We train you. All we need is a positive attitude and a willingness to learn.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Flexible Shifts: Various schedules to fit your lifestyle.
Responsibilities
- Handle Inquiries: Respond to customer emails, chat messages, and phone calls in a timely and professional manner.
- Issue Resolution: Troubleshoot basic technical and account-related issues for our clients.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Product Knowledge: Learn and articulate our company’s products and services to assist customers effectively.
- Team Collaboration: Work closely with team leads to improve service quality and operational efficiency.
- Upselling: Identify opportunities to recommend additional services to existing clients.
Qualifications
- Education: High School Diploma or GED required.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Availability: Must be available to work full-time hours, including weekends or evenings if required.
- Attitude: A customer-first mindset with a focus on problem-solving and patience.