Job Description
Jumpstart your career with an immediate hire opportunity at GrowthTech Solutions! We're seeking energetic entry-level Customer Support Specialists to join our dynamic team in Houston, TX. No experience needed – we provide comprehensive training and a supportive environment for career growth. This role offers competitive pay, benefits, and a clear path for advancement. If you're passionate about helping others and ready to launch your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems
- Document interactions in CRM systems with accuracy
- Collaborate with technical teams to escalate complex cases
- Process orders and manage customer accounts
- Contribute to knowledge base documentation
- Meet performance metrics for response time and resolution
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Customer service mindset with patience and adaptability
- Ability to work in a fast-paced team environment
- No prior experience necessary – training provided
- Must be authorized to work in the United States