Job Description
Apex Global Solutions is urgently seeking driven individuals to join our expanding team in New York City. We are committed to your success and offer comprehensive paid training for all new hires. If you are looking for an entry-level opportunity with growth potential, this is the perfect role for you.
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries and providing top-tier support. We provide all the tools and mentorship you need to excel.
Why Apply?
- Full Training Provided: No prior experience required; we teach you everything.
- Urgent Hiring: Immediate start dates available.
- Competitive Pay: Base salary plus performance bonuses.
- Career Growth: Clear pathways for promotion to Team Lead and Management.
Responsibilities
- Handle inbound and outbound customer calls and emails professionally.
- Resolve customer complaints and issues with patience and efficiency.
- Process orders, returns, and refunds accurately.
- Upsell products and services to meet sales targets.
- Document all customer interactions in the CRM system.
- Collaborate with the support team to improve service standards.
Qualifications
- High school diploma or equivalent (GED).
- Excellent communication and interpersonal skills.
- Basic computer literacy and typing skills.
- Able to work flexible shifts, including weekends and holidays.
- A strong desire to learn and grow within a corporate environment.