Job Description
Are you looking for a rewarding career in Wichita, KS without the need for prior experience? Wichita TechConnect is currently hiring entry-level Customer Service Representatives to join our growing team. We value enthusiasm, a willingness to learn, and a positive attitude more than a resume.
In this role, you will serve as the first point of contact for our valued clients, resolving inquiries and ensuring customer satisfaction. We provide comprehensive on-the-job training, so you can hit the ground running regardless of your background.
Why Join Us?
- Competitive Pay: Starting at $17.00/hr with opportunities for rapid advancement.
- No Experience Required: We train you from day one.
- Benefits: Medical, Dental, and Vision insurance available.
- Growth: Clear career progression paths into management and sales.
Responsibilities
- Answer inbound and outbound customer calls and emails with a professional and friendly tone.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Assist customers in navigating our products and services to ensure a seamless experience.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer records in the CRM system and maintain accurate data.
- Collaborate with the sales and support teams to identify trends and improve service quality.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication skills and active listening abilities.
- Basic computer proficiency (typing and navigating web browsers).
- Ability to work in a fast-paced, team-oriented environment.
- A valid driver's license and reliable transportation are preferred.