Job Description
Are you looking for an urgent opportunity to launch your professional career in the heart of North Carolina? Apex Solutions Group is currently seeking motivated, entry-level Customer Service Representatives to join our rapidly expanding team in Charlotte, NC.
We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are passionate about helping others and thrive in a fast-paced environment. If you are ready to grow your skills and secure a stable future with great benefits, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Benefits Package: Medical, Dental, and Vision insurance available from day one.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
- Modern Work Environment: State-of-the-art office in Charlotte with a collaborative culture.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues professionally while maintaining a high level of customer satisfaction.
- Process orders, returns, and account updates accurately within the CRM system.
- Identify customer needs and suggest appropriate solutions or products to drive sales.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or sales experience is a plus, but not required for this entry-level position.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- The ability to multitask in a fast-paced, high-volume setting.
- Must be authorized to work in the United States.