Job Description
Join our award-winning customer service team in St. Louis and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive pay, comprehensive benefits, and a vibrant workplace culture. No prior call center experience required – we provide paid training!
Why work with us?
- Competitive hourly wages with performance bonuses
- Comprehensive health/dental/vision insurance
- Tuition reimbursement programs
- Clear career advancement pathways
- Modern downtown location with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call time, resolution rate)
- Collaborate with support teams on complex cases
- Identify opportunities to improve customer experiences
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Ability to navigate multiple software systems
- Reliable attendance and punctuality
- Positive attitude under pressure
- Basic computer proficiency (Windows, MS Office)