Job Description
Join Pittsburgh Connect Solutions as a Customer Service Representative and start your career tomorrow! We're seeking energetic individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience necessary – we provide full paid training!
Why Join Us?
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement opportunities
• Modern downtown Pittsburgh office
Responsibilities
- Handle 50-75 inbound/outbound calls daily to resolve customer inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Maintain professional tone during high-pressure situations
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear speaking voice and excellent communication skills
- Ability to type 25+ WPM
- Basic computer proficiency (MS Office, CRM software)
- Strong problem-solving abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience