Job Description
Join ConnectCare Solutions as a Customer Service Representative and become the heart of our Newark operations! We're seeking empathetic communicators to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth matters. If you thrive in fast-paced settings and want to make a tangible impact, this is your opportunity to excel!
What We Offer:
- Hourly pay ranging from $18.00 to $24.00
- Full benefits package including health/dental/vision
- Paid training and career advancement paths
- Performance-based bonuses
- Modern, collaborative workspace in downtown Newark
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and quality improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing (30+ WPM)