Job Description
Join our dynamic team as a Customer Service Representative and kickstart your career in the heart of Washington DC! We're seeking enthusiastic individuals to deliver exceptional support to our diverse clientele. This role offers flexible hours, on-the-job training, and a pathway to growth within our organization. Perfect for students and recent graduates looking to gain valuable experience in a professional setting.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet performance metrics for call handling and resolution times
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Positive attitude and ability to thrive in a fast-paced environment
- Availability to work evenings and weekends (20-25 hours/week)