Job Description
Join our award-winning customer service team at ConnectHub Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a dynamic work environment, comprehensive benefits package, and growth opportunities in one of California's fastest-growing tech hubs. Our Fresno facility features state-of-the-art equipment and a supportive culture that values your professional development.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision benefits
- Tuition reimbursement program
- Flexible scheduling options
- On-site fitness center and cafe
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue resolution
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts (including weekends)
- Spanish bilingual candidates strongly encouraged