Job Description
Join our award-winning team at Apex Solutions Group! We're urgently hiring motivated Customer Service Representatives in Charlotte with full training provided. No experience necessary – we invest in your growth with comprehensive onboarding programs. Enjoy competitive pay, benefits, and career advancement opportunities in a dynamic environment.
As a key member of our support team, you'll deliver exceptional customer experiences while developing valuable skills. Our Charlotte headquarters offers modern facilities and a collaborative culture focused on employee success. Apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (response time, resolution rate)
- Participate in bi-weekly training sessions to enhance product knowledge
- Collaborate with cross-functional teams to improve service delivery
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts (evenings/weekends as needed)
- Customer service mindset with empathy and patience
- No experience required – training provided
- Must pass background check and drug screening