Job Description
Join Fort Worth Solutions Inc., a leader in customer experience excellence, as we expand our dynamic Fort Worth team! We're seeking passionate Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Apply today and launch your career in one of Texas' most thriving cities!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service/call center experience
- Strong verbal communication and active listening skills
- Proficiency with Windows applications and CRM software
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends