Job Description
Join our award-winning customer service team as a Call Center Agent in Toledo, OH! We're seeking passionate communicators to deliver exceptional support experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with opportunities for advancement.
What We Offer:
- Competitive hourly wages + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free parking and transit reimbursement
- Ongoing training and career development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and speed
- Collaborate with team members to improve processes
- Participate in regular coaching sessions
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM
- Flexibility to work rotating shifts including weekends
- Positive attitude and resilience under pressure
- Must pass background check and drug screen