Job Description
Launch your career in customer service with our comprehensive paid training program! AdvanceCall Solutions is seeking motivated individuals in Philadelphia to join our award-winning support team. No prior experience required – we'll provide everything you need to succeed through our 4-week intensive training curriculum. Enjoy competitive pay, full benefits, and clear advancement opportunities in a dynamic, growth-oriented environment.
Our training covers industry-leading CRM systems, conflict resolution techniques, and product knowledge certification. Upon completion, you'll transition to a permanent role supporting Fortune 500 clients with ongoing mentorship and skill development. Join over 200+ trained professionals who've built lasting careers with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and service issues efficiently
- Document interactions using Salesforce and Zendesk platforms
- Collaborate with team members to improve service quality
- Meet monthly performance metrics for resolution times and CSAT
- Participate in quarterly skills refresher workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving abilities
- Ability to type 35+ WPM with 95% accuracy
- Basic computer proficiency (Windows OS, MS Office)
- Flexibility to work evenings/weekends (rotating schedule)
- Pass background check and drug screening
- Valid government-issued photo ID