Job Description
Join our award-winning customer service team in the heart of Seattle! Pacific Connect Solutions is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of America's most vibrant cities. Apply today to start your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Available for flexible shifts including evenings/weekends