Job Description
Are you a dedicated problem-solver with a passion for helping others? PrimeConnect Call Center is seeking a dynamic Customer Service Representative to join our high-performing team in Milwaukee, WI.
We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional support to our valued clients. If you have excellent communication skills and a customer-first mindset, we want to hear from you.
As a Call Center Agent, you will serve as the voice of our brand, ensuring every customer interaction is a positive one. You will handle inquiries, resolve issues, and build lasting relationships with our customers.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction (CSAT).
- Document all customer interactions, account changes, and transaction details accurately in our CRM system.
- Identify and escalate complex issues or technical problems to the appropriate supervisor or technical team.
- Provide accurate product information, pricing, and policy details to customers.
- Collaborate with team leads and support staff to improve service processes and share best practices.
- Meet daily and weekly performance metrics, including call volume, average handle time, and quality assurance scores.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in a customer service or call center environment is a strong plus.
- Excellent verbal and written communication skills with the ability to listen actively.
- Strong computer proficiency and typing skills (minimum 40 words per minute).
- Ability to multitask, work under pressure, and adapt to changing priorities.
- Professional demeanor, positive attitude, and a strong desire to help others succeed.
- Availability to work flexible shifts, including evenings, weekends, and holidays.