Job Description
Join our award-winning customer service team in Newark! We're seeking energetic professionals to deliver exceptional experiences while growing your career in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive workplace culture.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and representing our brand