Job Description
Join our award-winning customer service team in Portland! We're seeking motivated individuals for our paid training program to become Call Center Agents. No prior experience required – we invest in your growth with comprehensive training, competitive pay, and career advancement opportunities. Enjoy a modern downtown workspace, comprehensive benefits, and a supportive team environment. Start your career in customer service with one of Oregon's top-rated employers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing questions, and technical support issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote training components
- Pass background check and drug screening
- Must be authorized to work in the United States