Job Description
Launch your career with our comprehensive paid training program for Call Center Agents at Nexus Solutions Group in Charlotte, NC. No experience required! We invest in our people through industry-leading training, competitive compensation, and clear advancement paths. Enjoy our modern downtown office, flexible scheduling options, and comprehensive benefits package including health insurance and retirement plans. Join our award-winning team where your growth is our priority.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in customer service software
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Customer service mindset with problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening (pre-employment)
- Willingness to learn new technologies and systems
- Positive attitude and team collaboration skills