Job Description
Join Austin Connect Solutions as a Call Center Agent and enjoy the stability of weekly pay while making a meaningful impact! We're seeking customer-focused professionals to deliver exceptional experiences for our Fortune 500 clients. Located in the heart of Austin, TX, our modern office offers a collaborative environment with growth opportunities. Weekly pay ensures financial flexibility, and comprehensive benefits include health insurance, 401(k) matching, and paid training. Apply today to start your rewarding career in one of America's most vibrant tech hubs!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems with 98% accuracy
- Meet/exceed performance metrics including CSAT and resolution times
- Collaborate with team members to improve customer experience
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Strong typing skills (35+ WPM) and proficiency with MS Office
- Exceptional communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset