Job Description
Join our award-winning customer support team and make an immediate impact! We're seeking energetic Call Center Agents to deliver exceptional service to Fortune 500 clients. With our rapid onboarding process, you can start your new career tomorrow and enjoy comprehensive benefits, performance bonuses, and career advancement opportunities. Work in our state-of-the-art downtown Indianapolis facility with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Passing background check and drug screen required