Job Description
Join our award-winning customer service team in Chula Vista! We're seeking motivated Call Center Agents for immediate full-time positions with comprehensive benefits and career growth opportunities. No experience necessary—full training provided. Enjoy a modern, collaborative environment with competitive pay and performance bonuses. Work with top brands while making a real difference in customer satisfaction.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Maintain accurate call records and documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer literacy
- Resilience under pressure and problem-solving aptitude
- Available to work flexible shifts including evenings/weekends
- Must pass background check and drug screening