Job Description
Join our award-winning customer service team in Portland! We're seeking motivated Call Center Agents to deliver exceptional support to clients across technology, retail, and healthcare sectors. This is your opportunity to launch a dynamic career with competitive pay, comprehensive benefits, and immediate onboarding. Work in our modern downtown office with flexible scheduling options and advancement opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to share best practices
- Participate in ongoing product training
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Flexibility to work evenings/weekends (10am-8pm shifts)
- Clear criminal background check required
- Professional demeanor with polished phone etiquette