Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives to join our team in Oakland, CA. We pride ourselves on being an inclusive employer that values growth and development.
This is the perfect opportunity for individuals who are motivated, eager to learn, and ready to launch their professional career. We do not require prior experience; we provide comprehensive on-the-job training to help you succeed.
Why Choose Apex Support Solutions?
- Competitive hourly compensation with performance-based bonuses.
- Comprehensive training program for new hires.
- Clear career advancement pathways within the company.
- A supportive and collaborative team culture.
Responsibilities
- Act as the primary point of contact for incoming customer inquiries via phone and email.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Process orders, returns, and account updates with high attention to detail.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the sales and support team to identify opportunities for upselling and cross-selling.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed.
- Ability to work full-time hours (Monday through Friday).
- Willingness to learn new software and processes quickly.