Job Description
Join our award-winning customer service team immediately! CustomerFirst Solutions is seeking dynamic Call Center Agents to deliver exceptional support experiences in Richmond, VA. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success. No experience necessary – we provide paid training!
Why Choose Us?
- Immediate start date
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Passion for helping customers
- Basic computer proficiency
- No prior experience required – training provided