Job Description
Join our award-winning customer experience team at CustomerConnect Solutions! We're seeking passionate Call Center Agents to represent industry-leading brands from our state-of-the-art Fresno facility. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, fast-paced environment. No experience necessary – we provide paid training!
Why join us?
- Competitive hourly rate + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear career path to team lead/supervisor roles
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in Salesforce CRM system
- Meet/exceed KPIs: 85% CSAT, <30s AHT, <5% abandonment rate
- Collaborate with support teams to resolve complex issues
- Participate in weekly coaching sessions for skill development
- Uphold compliance with federal/state communication regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure