Job Description
Join our award-winning customer support team as a Call Center Agent in Madison, WI! We provide all necessary equipment including headsets, ergonomic workstations, and dual monitors to ensure your success. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters.
What We Offer:
- Free professional equipment (headset, ergonomic chair, dual monitors)
- Paid training and career development opportunities
- Health, dental, and vision insurance
- 401(k) with company matching
- Flexible scheduling options
- Modern, tech-forward workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using proprietary CRM software
- Document interactions accurately in our ticketing system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training and coaching sessions
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in Windows OS and web applications
- Ability to type 35+ WPM with accuracy
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection at home
- Must pass background check and drug screen