Job Description
Join our award-winning customer service team in Boston! We're seeking dynamic Call Center Agents with all equipment provided—no personal devices needed. Enjoy a modern workspace with premium headsets, ergonomic chairs, and high-speed connectivity. As a key player in our support ecosystem, you'll resolve inquiries with empathy and efficiency while advancing your career in a growth-oriented environment.
What We Offer:
- Free professional equipment (headset, keyboard, monitor)
- Comprehensive paid training
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email
- Resolve billing/technical issues using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed quality and productivity metrics
- Collaborate with technical escalation teams
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Typing speed: 40+ WPM
- Proficiency with CRM platforms (Salesforce preferred)
- Clear communication in English/Spanish bilingual a plus
- Ability to work flexible shifts (evenings/weekends)
- Passion for problem-solving