Job Description
Join our award-winning team as a Call Center Agent in Lincoln, NE where we provide all necessary equipment to ensure your success! We're seeking customer-focused professionals to deliver exceptional support through inbound/outbound calls, chats, and emails. Enjoy a modern, fully-equipped workspace with premium headsets, ergonomic chairs, dual monitors, and dedicated tech support. No experience required – we offer paid training and career advancement opportunities.
Why Join Us?
- State-of-the-art equipment provided at no cost
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company matching
- Tuition reimbursement program
- Flexible scheduling options
Responsibilities
- Handle 50-80 daily calls, chats, and emails with professionalism
- Resolve customer inquiries using CRM systems and provided tools
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce database
- Collaborate with team leads on process improvements
- Participate in ongoing training and certification programs
- Maintain 98% equipment uptime through provided tech support
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level welcome)
- Proficiency with Windows OS and Microsoft Office
- Ability to type 35+ WPM with 95% accuracy
- Strong communication and problem-solving skills
- Reliable transportation to downtown Lincoln facility
- Flexibility to work evenings/weekends as needed